e-transcript FAQ

E transcript questions:

Q: What is an e-transcript?

Q: What does an e-transcript look like?

Q: Who accepts e-transcripts?

Q: How do I know the e-transcript is real?

Q: How do I receive the e-transcript? What do I need?

Q: How is the e-transcript delivered?

Q: Can I print the e-transcript?

Q: Can I forward the e-transcript to someone else?

Q: How long will the e-transcript be valid?

Q: How long do I have to download the transcript?

Q: What if they say they didn’t get the transcript?

Q: What is an e-transcript? A: The e-transcript we provide is a PDF document which has security features built in. In addition to the image of your academic transcript, the PDF file also contains technology which will confirm the validity of the transcript when the recipient opens it.

Q: What does an e-transcript look like? A: The PDF looks like our paper transcript. Both types of documents contain identical academic information. Our transcript key will be the final page in the e-transcript we send rather than appearing on the back of each sheet of a paper transcript.

Q: Who accepts e-transcripts? A: We can’t control the recipient’s decisions, but we stand behind the validity of the e-transcript. Many transcript users prefer PDF (electronic) documents. If you are unsure, contact the intended recipient.

Q: How do I know the e-transcript is real? A: When you open the PDF (using Adobe Reader 6.04 or higher) a connection via the internet will automatically attempt validation of the document. If it’s valid a blue ribbon icon will appear on the transcript.

Q: How do I receive the e-transcript? What do I need? A: The only requirement is for an email account and the free Adobe Acrobat software. The recipient does not need to have an account with the vendor.

Q: How is the e-transcript delivered? A: The recipient will receive two emails, an initial email notifying them the document is available. When they click the link in the initial email a second will be sent which includes the authentication information necessary to download the document.

NOTE: The transcript itself is not emailed to the recipient. Rather the recipient receives email with a link which allows them to download the transcript.

NOTE: If you are a recipient who may receive many transcripts from Parchment you can create an account with them to simplify the receipt of transcripts.

Q: Can I print the e-transcript? A: We allow limited printing of the transcript.

Q: Can I forward the e-transcript to someone else? A: The transcript will not be certified as valid for anyone other than the original recipient. Also, note US law states only the owner of the record can authorize transfer of the transcript, so forwarding the transcript may not be legal.

Q: How long will the e-transcript be valid? A: Until we rescind it. We don’t expect that to happen.

Q: How long do I have to download the transcript? A: 30 days. If it’s not downloaded by then, the sender will need to request another transcript.

Q: What if they say they didn’t get the transcript? A: Double check the email address you provided us. Ask the recipient to check their Spam or Junk Mail folder.

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